I have been sitting on this one for over 12 months, debating if I should write about it or not.
I was given a very lovely shiny new Magimix food processor for my birthday four years ago in November 2007. I debated long about which make to get, looked at machines in the shops and asked for advice. I decided upon the Magimix, as it has an excellent reputation, and a 12 year guarantee on the motor and a 3 year guarantee on the parts.
And is expensive. But it was a present and having consulted with my parents we all agreed that a cheaper food processor would probably not last as long, and would be a false economy.
Coming up for the 3 years of me having the machine, I noticed that the bowls and lid had started to crack. My admin being slightly lax I e-mailed customer services slightly after the 3 year deadline, explaining what had happened and asking if they could replace, as the fault had developed within the 3 year guarantee period. I possibly used the expression “as a gesture of goodwill” which usually helps to get positive results. Sadly not here.
Instead I was directed towards Magimix Spares, where I discovered that a replacement bowl and lid would cost £48, a whopping 25% of the cost of a new food processor which would come with three bowls, the lid, two discs, two blades, a whisk and dough hook. Surely £48 could not possibly the true cost of the replacement? I queried the price
The cost of replacement parts is almost prohibitively expensive, a large bowl and lid for my processor will cost just under £48 pounds, this is 27% of the cost of a replacement machine. I cannot believe that this is the true cost of the replacement parts. Magimix has an excellent reputation, which is why I bought one in the first place, and I am surprised that you are letting customers down by what appears to be appears to be profiteering on replacement parts.
To receive the staggering reply both in content and errors:
I am sorry to read that you are not happy with the price of the bowl and lid for you machine.
Replacement parts are this price because it cost more in materials to make them separately then it does to make them with the whole machine.
Um, no replacement parts do not cost more in materials to make separately than making them with the whole machine. I have never worked in manufacturing, but I think that it is a fairly safe bet that every part comes off the same production line and some get boxed up together to be sold as a complete system, and some get sent to the warehouse for spares. Please at least have the courtesy to be honest with me and not to treat me like an idiot.
I can cope with the fact that the bowls have cracked, and yes it is my fault for not having dealt with it sooner, but what has made me really angry is the response above.
The Magimix website says that:
Add to that the fact that all models come with 12 year motor guarantee, and 3 years on parts (most car companies do not offer this sort of guarantee!). This gives you confidence that this very successful French company know they have a product that lasts. The bowls are made of shatterproof lexan plastic, the same material riot shields and aircraft windows.
The last sentence just makes me nervous about flying, and as for being a very successful French company, well I guess that they are making loads of money from selling spares. Additionally the instructions advise you can put the bowls in the dishwasher, but only at 40C, only on the top shelf and you also need to avoid the drying cycle. So that is an expensive piece of kitchen equipment, that by using it creates work for you? Come on Magimix, it’s the 21st century, most people want to sling stuff in their normal dishwasher cycle, press go and leave it, not faff around removing items before the dry cycle. My dishwasher does not even have a 40C cycle.
I reckon that over the time I have had my food processor I have used it about once per week, that works out a £1 per use, and now I need to buy parts for it. Sorry, but I think that is bad value.
The problem is that most product reviews are written for new products, had I reviewed the machine when I first got it I would have written a glowing review. 4 years on I certainly would not recommend it to anyone.
Has anyone else had a gadget that they would have initially raved about, whose wonders quickly tarnished?